Office Policies

We pride ourselves in the high level of care we provide to all our patients. In order to continue this, we have developed the following financial policies

Appointments

• We see all patients on an appointment basis. Your appointment time is reserved exclusively for you; we do not double book our patients.
• We respect your time and will make every effort to remain on schedule.  We ask that you please try to arrive on time for your appointment.
• If you cannot make your appointment, we would appreciate at least 48 hours notice so we can offer this time to another patient.

Payment

• Payment is expected at the time services are rendered
• We accept cash, Interac, Visa, American Express and Mastercard.

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​Patient Financing

• We are happy to provide financing through Dentalcard.   If you require some or all of your treatment financed you can go to their website and fill out an online application. Enter the User Name: 51165 and Password:  705-476-5181

Dental Benefits

• We will submit  insurance claims electronically on your behalf .  If your insurance company does not accept claims electronically , an insurance form will be given to you for your submission by mail.  
• Provided your insurance information is accurate and depending on your insurance company,  your payment should be received within one to two weeks,
• It is your responsibility to provide us with accurate insurance plan information and inform us when there are any changes to it.  Please bring in your insurance booklet.
• We will submit a pre-authorization to your insurance company to determine your dental benefits before beginning major treatment.
• ​For more information go to our page "information for patients with dental benefits"
• For a more detailed explanation about dental benefits click here to read the ODA article "Dental Benefits Explained"